Managed IT Services
Always-On IT. Zero Surprises.
New Covenant Tech delivers 24x7x365 managed IT services — proactive monitoring, enterprise-grade security, and a team that picks up the phone.
Comprehensive IT Management. One Predictable Agreement.
From the help desk to the boardroom — we cover every layer of your IT environment so your team can focus on the work that matters.
Unlimited Help Desk
Every team member can submit a support request as often as needed, with a guaranteed 1-hour response — not billed by the incident, not capped by the hour.
Onsite Support Included
When a problem needs a hands-on visit, it's included — no additional per-visit charge, no travel fee surprise on your invoice.
Infrastructure Troubleshooting
End-to-end troubleshooting across your entire IT environment — workstations, servers, networking, cloud services, and everything in between.
Advanced Endpoint Security
Every device is protected by real-time threat detection and response — suspicious activity is identified and contained automatically, often before it becomes an incident you hear about.
Continuous Network Scanning
Every device connected to your network is continuously discovered and tracked, so an unfamiliar or unauthorized device shows up immediately instead of going unnoticed.
Security Awareness Training
Bi-annual simulated phishing exercises and ongoing training keep your team sharp against the single most common way organizations get breached.
Proactive Patching
Security patches and software updates are applied on a managed schedule — closing vulnerabilities before they become a problem, not whenever someone remembers.
Cybersecurity Risk Assessments
Structured assessments that identify vulnerabilities, evaluate your current security posture, and produce a clear, prioritized remediation roadmap — so you know exactly where you stand and what to do next.
Industry-Compliant Security Controls
Implementation and ongoing management of security controls aligned to recognized frameworks — helping your organization meet regulatory requirements and demonstrate due diligence to clients, auditors, and insurers.
User Management
New hire starting Monday? Team member departing? Account setup, permissions, and offboarding are handled start to finish — with access removed the moment it should be.
Email Management
Mailbox administration, distribution lists, security monitoring, and spam and phishing filtering handled continuously in the background.
Password Manager Administration
Provisioning and ongoing administration of a managed password manager — enforcing strong credential hygiene across your entire organization.
Managed Networking
Active management and support of your network infrastructure — switches, firewalls, wireless, and connectivity — keeping your environment stable and secure.
24x7 Monitoring
Your systems are watched around the clock, so many issues are caught and resolved before anyone on your team even notices something was wrong.
Asset & Inventory Management
A living record of every device, license, and warranty across your organization — so nothing gets lost, forgotten, or over-purchased.
Fractional vCIO & vCISO
Ongoing access to CIO and CISO-level thinking — budget planning, technology roadmap, risk guidance, and security strategy — without the cost of a full-time hire.
Technology & AI Consulting
Project consulting and technology planning, including practical guidance on AI adoption — helping your organization evaluate, implement, and govern emerging tools responsibly.
Monthly Executive Reporting
A clear, plain-English summary of what was done, what's being watched, and what's coming next — no technical jargon required.
Ready for IT That Works as Hard as You Do?
Let's talk about what managed IT looks like for your organization. No pressure — just a straightforward conversation.
No commitment required. Just a conversation.